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UB Students, Businessmen Trained On Customer Service 

By Ernest Sumelong — A cross-section of students of the University of Buea, UB, recently received training on customer service and professional ethics.

The training took place on the University campus during a two-day seminar on April 14-15, focused on “Building Customer Service and Professional Ethics at Work”.

Deficiency in ethics, customer services and related professional lapses encouraged the New Era Research and Consultancy Operations, NERCO Incorporated, to offer the training, according to NERCO’s West and Central Africa Regional Director, King Ngwese Epoh.

The seminar treated issues critical to the improvement of companies’ output such as skills for good customer service, what makes the differences between companies and general behaviour in the corporate world.

Ngwese said his consultancy organised the seminar to meet one of its objectives in line with its slogan of “Building Competitive Firms”.

“We thought we should start from the roots, preparing the labour force as it is the labour force that builds companies. If we don’t have a good labour force, we will not have good companies,” Ngwese said.

“We decided to partner with the University of Buea because the University too, has the objective of seeing its students get jobs upon graduation. The intention is not just to get jobs, but to keep them and climb up the corporate ladder. Most people lose their jobs not because they cannot do their work but because they cannot fit into the corporate world,” he explained.

Thus, the training was aimed at UB students and workers in Buea, since the focus of NERCO is training workers.

From UB, the consultancy firm will move to other institutions of learning. The same consultancy outfit carried out training in 2010 at UB on Personal Development, while it undertook training with women on March 8, 2011.

UB Vice Chancellor, Prof. Vincent Titanji, was represented at the occasion by a lecturer at the Department of Journalism and Mass Communication, Diffang Funge, while Eric Ntansi, a lecturer in the Department of Economics, served as one of the facilitators.

NERCO is an idea by a group of Chartered Accountants, Certified Marketers, Human Resource experts and Certified Customer Service Managers.

These people came together to be able to proffer solutions to problems companies face. Even though it operates mainly in Cameroon, USA and India, NERCI is an idea of young Cameroonians trained in Cameroon and the UK in the aforementioned fields.

First published in The Post print edition no. 01338

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